Contact Us
Speak directly with a jewelry expert
Have a question about a ring or a custom order?
Send us a message and our team will reply as soon as possible.
Send us a message
Customer Service
Send us a message and our team will reply as soon as possible.
Send a Message
Call Us
Toll Free: 800.410.0813
Email Us
service@forever-moissanite.com
Our team will reply as soon as possible.
Rte du Cret
Montagny-près-Yverdon,
Switzerland
40 Tuval St
Diamond Exchange Bourse, Ramat Gan
IL
Read our current Lifetime Warranty for coverage and exclusions.
See our Shipping and Packaging page for available destinations, methods and current delivery information.
Read our 30 Day Return Policy for eligibility, including the exchange terms for Custom and Special Orders.
Frequently Asked Questions
We want you to shop in confidence knowing that we understand that although our jewelry is manufactured with the highest standards of quality and craftsmanship, sometimes you may need to return your purchase. That’s why we offer a Risk Free 30-Day Money Back Guarantee
Forever Moissanite only offers solid 14K Gold, 18K Gold and Platinum. All our jewelry is laser engraved in accordance with the U.S. Law.
Forever Moissanite does not currently have a physical store. This allows us to cut overhead costs and focus exclusively on quality, selection and service – providing you with a high quality product at a much better price than your local jewelry store.
Moissanite and diamond can look similar to the unaided eye, but they are different gemstones. A trained gemologist can distinguish them using appropriate optical and gemological tests. Check the listed specifications for the color and clarity of each stone.
Where a Ring Size option is available, select your size on the product page before ordering. For resizing after purchase, contact us to confirm availability and any cost.
Product pages list a Certificate of Authenticity among the included items. Please contact us to confirm the certificate details for a specific piece.
Forever Moissanite only sell brand new jewelry products. We do not sell used jewelry.
Please allow 5–12 business days before dispatch. Delivery time is additional and depends on your location.
We ship with FedEx. The service and delivery estimate depend on the destination; tracking is provided when your order dispatches.
Yes. All our packages are fully insured during the transportation.
For routine cleaning, use warm water, mild dish soap and a soft brush, then rinse carefully. Some gemstones and treatments need different care. Ask us or a qualified jeweler before using stronger cleaners or cleaning equipment.
